Title
Measuring College Student Satisfaction: A Multi-Year Study of the Factors Leading to Persistence
Document Type
Conference Proceeding
Disciplines
Higher Education Administration | Higher Education and Teaching
Abstract
Using Tinto's (1987) social integration theory as a framework, this study measured student satisfaction in six transformative areas: educational experience, skills development, faculty interaction, personal growth, sense of community, and overall expectations. Emerging as a strategic planning process priority, this project sought to identify those areas where students succeeded or were at risk. Employing a three-phase mixed methods approach, this descriptive, longitudinal study was conducted from 1990-2004 at a highly selective specialized college and assisted college administrators in developing or modifying programs that would enhance student satisfaction to ensure degree completion.
Recommended Citation
Billups, Felice D., "Measuring College Student Satisfaction: A Multi-Year Study of the Factors Leading to Persistence" (2008). NERA Conference Proceedings 2008. 14.
https://digitalcommons.lib.uconn.edu/nera_2008/14