Published Works
Document Type
Article
Abstract
In this academic library case study, the concept of a multidimensional approach to organizational assessment focuses on one of Kaplan and Norton’s four Balanced Scorecard dimensions, “Learning and Growth”, as its measurement target.
Recommended Citation
Franklin, Brinley, "Organizational Assessment: An Academic Library Case Study " (2003). Published Works. 6.
https://digitalcommons.lib.uconn.edu/libr_pubs/6
COinS
Comments
Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services (Northumbria, UK, Northumbria University, Information Management Research Institute, 2004)