Published Works

Document Type

Article

Abstract

In this academic library case study, the concept of a multidimensional approach to organizational assessment focuses on one of Kaplan and Norton’s four Balanced Scorecard dimensions, “Learning and Growth”, as its measurement target.

Comments

Proceedings of the 5th Northumbria International Conference on Performance Measurement in Libraries and Information Services (Northumbria, UK, Northumbria University, Information Management Research Institute, 2004)

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