Integrated marketing communications in higher education

Date of Completion

January 2007


Agriculture, Agronomy|Business Administration, Marketing|Education, Administration|Education, Higher




In an increasingly competitive and complex consumer higher education market, colleges and universities need to become better with the coordination of their marketing communication programs and create a strong emotional bond with their markets in order to be perceived as a relevant choice in their target markets' minds. The purpose of this study was to assess a northeastern United States private research university with multiple colleges and undergraduate and graduate program's integrated marketing communications (IMC) effort in building a brand that represented the university's attempt to reposition itself in the higher education marketplace. The analysis of the university's IMC program raises questions in many areas of higher education marketing communications such as tactical coordination, market data collection, market segmentation and relationship building, branding, return on investment and performance measurement, budget allocation, and leadership vision and support.^